What an Accessibility Conformance Score Cannot Tell You About Customer Experience

A conformance score of 96% shown against task completion, which is left unmeasured — WCAG AA proves a journey can be reached, not that it gets finished.

What an Accessibility Conformance Score Cannot Tell You About Customer Experience Most accessibility investment follows one path. An organisation commissions an audit, works through the findings, ships the fixes, and reaches the middle conformance level (AA) of the Web Content Accessibility Guidelines (WCAG). Months of work sit behind that. Real money too. At the end […]

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