Customer experiences
Made better

Our expertise creates your greatest outcome

We are the leading customer experience agency. Experts in research, data, strategy, design and experimentation.

For over a decade, we’ve been at the forefront of transforming our clients’ customer experiences, delivering £billions in incremental revenue.

See the results

We had a fascinating and informative experience in REO’s Biometrics Lab. The analysed data has led to valuable discoveries, which have been used to improve personalisation, reliability, and engagement for our human-AI experience.

We are very pleased with the results of REO’s experimentation programme. Their cohesive approach to data analysis and user testing has resulted in improved metrics for vital business KPIs.

Working with REO has allowed us to scale our experimentation programme, deliver a 12x ROI and secure further investment for experimentation. We see REO as an extension of our team and have benefited from their strategic approach and support which has yielded tangible results.”

Our goal to swiftly elevate British Gas' digital presence quickly became a reality thanks to REO’s data-driven experimental approach. We’ve been blown away by the results and it’s led to a step-change in mindset within the team.”

REO raised the bar with this project. REO’s ability to transform customer insights into high-quality designs within such a condensed timeframe exceeded all expectations with this project

The research and workshops conducted by REO allowed us to pause, have meaningful conversations with multiple teams and then finally pivot to a more productive direction that was aligned with our long term vision.

We were really impressed with the data insight project that highlighted the variety of different types of behaviours our customers showcase. We were even more impressed with how REO were able to suggest and implement impactful ideas that utilised this new information to drive fantastic results.

Sixt has a well-established experimentation and CRO strategy and we have conducted many tests over the years, finding new ways to drive uplift is not easy. Having worked with the team at REO for over 3 years we have always been really impressed with how creative and strategic they are to find new ways to improve the performance of our websites in all countries.

With the use of our analytics, user research tools and user insights, REO helped us increase our sales and come up with a winning design through iterative experimentation. The proof of concept design helped us add a commercial ticket value to the project. Their professional, agile and efficient ways of working along with collaboration throughout the testing process is appreciated across the business!

How we do it

CRO & Experimentation

Drive significant business growth, improve customer satisfaction, and maximize your traffic with our award winning CRO service. At REO we believe the best CRO strategies come from getting up close with your users in our state-of-the-art UX Lab.

User Experience (UX)

Propel customer engagement to new heights by designing products and services that are highly relevant, intuitive, enjoyable and accessible. REO’s UX offering puts all your users at the very heart of CRO.

Data & Analytics

Optimize your performance with a strong data and analytics strategy. Enhance understanding and drive success in CRO through powerful data analysis and unearth valuable insights into customer behaviour.

Ready when you are

Our partners

Hot Topics

February 4, 2025

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