At REO Digital, our mission is to create a digital world that is accessible to everyone, regardless of ability or technology. Accessibility, diversity, and inclusion are at the heart of everything we do.
We are committed to ensuring that our website and digital platforms meet internationally recognised accessibility standards. Our approach combines expert evaluations, user testing, training, and the latest technology to ensure meaningful access for all users. This statement outlines our commitment to accessibility, feedback channels, alternative formats, and ongoing efforts to improve our digital assets.
Feedback
We value your input and are dedicated to continually improving the accessibility of our website. If you encounter any barriers or have suggestions for enhancements, we welcome your feedback.
You can contact us via:
Email: [email protected]
Alternative formats
To ensure everyone can access the information they need, REO Digital provides materials in a variety of formats, including:
- Braille
- Large print
- Audio files
If you need any communication in an alternative format, please contact us to discuss your requirements. Your preferences will guide the format we provide.
Email: [email protected]
Ongoing accessibility efforts
Our site has been designed, developed, and tested with accessibility in mind, including offering transcripts for all podcasts and videos. We also conduct testing with individuals with disabilities and older people to ensure usability. Yet, there may still be some accessibility challenges that we are actively working to address.
Known issues & workarounds
While we strive for full accessibility, some limitations may persist:
- Third-party tools: Certain third-party widgets may not fully comply with WCAG standards. We are actively engaging with providers to address these issues.
If you encounter any challenges, please contact us for assistance or a workaround.
Compliance
REO Digital is committed to aligning with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA, published by the World Wide Web Consortium (W3C). These standards ensure our digital content is accessible, user-friendly, and compatible with assistive technologies.
Our accessibility policies are reviewed annually to ensure compliance with relevant laws, such as:
- The Equality Act 2010 (UK)
- The European Accessibility Act (EU)
- The Americans with Disabilities Act (ADA) (US)
- The Accessibility for Ontarians with Disabilities Act (AODA) (Canada)
Our approach
REO Digital is committed to aligning with the WCAG 2.2 Level AA. These standards ensure our digital content is accessible, user-friendly, and compatible with assistive technologies.
Accessibility testing
We regularly conduct manual and automated tests to evaluate and improve the accessibility of our digital assets. These include input from users with disabilities to ensure our solutions are effective and practical.
Accessibility training
All employees receive regular accessibility training delivered by in-house experts and third-party consultants. This ensures our team is equipped to maintain and improve digital accessibility.
Expertise
REO Digital leverages in-house accessibility specialists and independent consultants to:
- Conduct audits.
- Develop inclusive designs.
- Provide expert recommendations for continuous improvement.
Accessibility features
We have implemented the following features to enhance accessibility:
- Keyboard navigation: All functionality can be accessed using a keyboard alone.
- Screen reader compatibility: Form fields, headings, and images include proper labels and alt text to ensure compatibility with screen readers.
- Customisation options: Users can adjust text size, colours, and contrast via browser or operating system settings.
- Transcripts: All audio and video content includes transcripts for users with hearing impairments.
- Responsive design: Our website adapts seamlessly across devices and screen sizes.
For guidance on customising your device, visit WAI’s Better Web Browsing: Tips for Customizing your Computer.
Browser compatibility
Our website is compatible with the latest versions of:
- Google Chrome
- Mozilla Firefox
- Safari
- Microsoft Edge
For the best experience, we recommend updating your browser to the latest version.
Resources
We recommend the following accessibility tools and resources:
- NVDA Screen Reader (Free): Download NVDA
- W3C Web Accessibility Initiative: Learn More
Let us help you
If you experience any difficulty using our website or have suggestions for improvement, please reach out. Your feedback is invaluable in helping us create a more inclusive digital experience.
To assist us in understanding your issue more efficiently, please share the details mentioned in ‘Contacting Organisations about Inaccessible Websites’.
Contact Us:
Email: [email protected]
This statement was last updated on 29/10/2026 and follows the International Standards outlined in ISO 30071-1.