A practical guide to getting accessibility started and making it part of everyday work.
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How do you get accessibility moving when it isn’t anyone’s job yet?
Heather Hepburn, Head of Accessibility at Skyscanner, joins our Head of Customer Insights and Digital Inclusion, Thomas Hein, to share how she turned a concern raised during her job interview into a company-wide accessibility programme. They discuss winning leadership support, learning from disabled users and where smaller businesses can start without a large budget or dedicated team.
In this episode.
- How Heather won leadership support for an initial audit and training.
- What turned an informal group into an active accessibility champions network.
- How empathy labs bring disability inclusion into new starters’ induction.
- Why accessibility gets pushed aside when product teams face competing priorities.
- How to measure progress and show leadership what’s improving.
Heather Hepburn, Head of Accessibility at Skyscanner
Thomas Hein, Our Head of Customer Insights and Digital Inclusion
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